Contact Us
Need help? Email us anytime — we usually reply within 1–2 business days.
Please include your device model, iOS version, and a short description of the issue.
How to cancel a subscription
Subscriptions are managed by Apple, not inside Pawly billing. Cancel anytime in Apple Settings (you keep access until the end of the current period).
- Open Settings on your iPhone
- Tap your name → Subscriptions
- Select Pawly and tap Cancel Subscription
Or manage subscriptions here: apps.apple.com/account/subscriptions
Billing & refunds: support.apple.com/billing
Restore purchases
If you reinstalled the app or switched devices, open Settings in Pawly and tap Restore on the Premium screen. Make sure you are signed into the same Apple ID used for the original purchase.
Delete your data
Pet profiles, care schedules, and logs live on your device (shared with widgets via App Group). We do not keep a cloud copy of your pet care journal. Firebase Analytics and Crashlytics receive only anonymous product events and crash reports — not pet names, photos, or logs.
- Delete pets and logs in the app, or delete the app from your iPhone to remove local app data.
- Device backups (for example iCloud device backup) may retain older copies until those backups update.
- Email us if you want us to request deletion of analytics or crash records associated with your device, where technically feasible.
Canceling a subscription does not automatically delete on-device pet data.
Troubleshooting
- Force-quit and reopen the app
- Update to the latest version from the App Store
- Restart your iPhone
- Confirm notifications are allowed in iOS Settings → Pawly if reminders are missing
- For widgets: long-press Home Screen → Widgets → Pawly, then open the app once so timelines refresh
- For Live Activities: ensure Live Activities are enabled in iOS Settings → Pawly
FAQ
A pet care journal for dogs and cats — Today schedule, Thread timeline, Quick Log, widgets, Lock Screen Live Activity, and Vet Pack PDF.
Use Apple Subscriptions (Settings → [your name] → Subscriptions). See the cancel section above.
Use Restore in Settings → Premium, confirm the correct Apple ID, and wait a moment for entitlement sync. Still stuck? Email us.
Open the main app so data reloads, remove and re-add the widget, and ensure you completed onboarding with at least one pet.
Disable individual care reminders in the app, or revoke notification permission in iOS Settings → Pawly.
Delete pets/logs in-app or delete the app. See “Delete your data” above.