1. Who we are
This Privacy Policy explains how Faruk Albayrak (“we”, “us”) handles information when you use the Pawly mobile application (the “App”).
Support site: https://albayrakfaruk.github.io/pawly-support/
2. Short summary
- Pet profiles, care schedules, and logs are stored on your device (and in an App Group shared with widgets / Live Activities).
- We do not sell your personal information or run advertising networks.
- Purchases are processed by Apple. We use RevenueCat to check Premium entitlement status.
- We use Firebase Analytics (without advertising ID) and Firebase Crashlytics for anonymous product events and crash reports. Pet names, photos, logs, and care content are not sent. We do not run advertising networks.
- Contact us at veloratechsystems@gmail.com.
3. Information we process
3.1 Information stored on your device
Depending on how you use the App, the following may be stored locally:
- Pet profile details (name, species, optional photo, weight, notes)
- Care reminders, medication plans, vaccines / visits
- Log entries (weight, mood, stool, symptoms, custom types, photos you attach)
- Preferences (units, selected pet, onboarding completion)
This local data stays on your device unless you delete it, delete the App, or Apple system backups include app data per your device settings.
3.2 Purchases (Apple + RevenueCat)
Payment is handled by Apple. We use RevenueCat for entitlement status (whether Pawly Premium is active). RevenueCat / Apple may process purchase tokens, product identifiers, and subscription status. We do not receive your full payment card number. Pet care content is not sent to RevenueCat.
3.3 Product analytics and crash reports (Firebase)
We use Google Firebase Analytics and Firebase Crashlytics to understand which screens and buttons are used, and to diagnose crashes. Events are anonymous (no user account, no advertising identifier). We do not send pet names, photos, logs, health details, or other care content. Firebase / Google may process device and app identifiers, coarse usage events, and crash stack traces in order to provide these services.
3.4 Support communications
If you email veloratechsystems@gmail.com, we process your message and email address to respond.
3.5 Permissions
- Notifications: for care reminders you enable. Scheduled locally when possible.
- Photos: only if you pick a pet photo or attach a log photo via the system picker.
- Live Activities: optional Lock Screen / Dynamic Island care moments.
4. What we do not collect
- No advertising ID / ATT tracking for ads
- No sale of personal information
- No social graph or contacts import for the core product
- No pet names, photos, logs, or care content sent to analytics or crash reporting
5. How we use information
- Provide pet care scheduling, logging, widgets, Live Activities, and Vet Pack export
- Process subscriptions and restore purchases
- Understand how the App is used and fix crashes (Firebase)
- Respond to support requests
6. Sharing
We share information only with:
- Apple — App Store / StoreKit billing
- RevenueCat — subscription entitlement
- Google Firebase — Analytics and Crashlytics
- Service providers bound to process data on our instructions (for example email hosting for support)
- Authorities if required by law
7. Retention
On-device data remains until you delete it or the App. Analytics and crash records are retained by Google Firebase according to their product settings. Support emails are kept as long as needed to resolve your request and meet legal obligations.
8. Your choices
- Revoke notifications / Live Activities in iOS Settings → Pawly
- Delete pets, logs, or the App
- Email us to request deletion of analytics or crash records associated with your device, where technically feasible
- Manage subscriptions in Apple Settings → Subscriptions
9. Children
The App is not directed to children under 13 (or the minimum age required where you live). Do not provide personal information about children through the App.
10. International users
If you use the App outside the country where we operate, your information may be processed in the United States or other countries where our providers (Apple, RevenueCat, Google Firebase) operate.
11. Changes
We may update this Policy. The effective date at the top will change. Continued use after changes means you accept the updated Policy.
12. Contact
Faruk Albayrak
veloratechsystems@gmail.com
https://albayrakfaruk.github.io/pawly-support/